Frequently Asked Questions

How do I place an order? 

Placing an order is easy, send us an email: wellsjewelry@gmail.com with the products you are interested and we can help you with your order.

How long will my order take? 

Production time frames may vary depending on the item you purchase. 

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Products in-stock at Di Fede Design will be ship within 1-2 business days. Made-to-order or Backordered items ship at variable times, please contact us for details.

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Can I request custom jewelry or special order?

Have something in mind that's not on our site? Feel free to contact us to discuss all custom options with you. Together we can work to make something that fit your needs.

How we ship? 

UPS Parcel Pro Next Day Air and UPS Parcel Pro 2nd Day Air shipping. Please contact us for price and details.

How can I track my order? 

After your order has been shipped with UPS, you will receive a confirmation email with your tracking number. You can track the package using the UPS tracking link provided, or enter your tracking number on the UPS website to see where the package is at any time.

What is your return policy?

All orders are considered final sale and cannot be returned.  In circumstances where you consider that a product is defective, please promptly contact us at wellsjewelry@gmail.com with details of the product and the defect, we will be glad to assist you.